Privacy Policy

Article 1 (Personal Information)

“Personal Information” refers to information as defined under the Act on the Protection of Personal Information of Japan, relating to a living individual that can identify a specific person by name, date of birth, address, telephone number, email address, or other descriptions.

“Usage History and Characteristics Information” refers to information other than Personal Information, including services used, products purchased, pages viewed, advertisement history, search keywords, date and time of use, usage methods, usage environment, postal code, gender, occupation, age, IP address, cookie information, location data, and device identifiers.

Article 2 (Collection of Information)

We may collect Personal Information such as name, address, telephone number, and email address when users register.

We also collect Usage History and Characteristics Information when users access or use our services.

Article 3 (Purpose of Use)

We use Personal Information for the following purposes:

1. To manage user registration and usage information

2. To communicate and deliver products

3. To verify user identity

4. To process billing and payments

5. To improve usability and services

6. To prevent fraudulent or improper use

7. To respond to inquiries

8. For purposes incidental to the above

Article 4 (Provision to Third Parties)

We do not provide Personal Information to third parties without user consent, except in the following cases:

• When required by law

• When necessary to protect life, body, or property

• When necessary for public health or child welfare

• When cooperation with government authorities is required

• When disclosed in advance

Outsourcing, business succession, and joint use are not considered third-party provision.

Article 5 (Disclosure)

We will disclose Personal Information upon request.

However, we may refuse disclosure in whole or in part if:

• It may harm the rights or safety of individuals

• It may interfere with business operations

• It would violate laws

A handling fee of JPY 1,000 may be charged per request.

Article 6 (Correction and Deletion)

Users may request correction or deletion of their Personal Information.

We will respond promptly as necessary.

Article 7 (Suspension of Use)

We will suspend or delete Personal Information if it has been improperly obtained or used beyond its intended purpose.

If such action is difficult, we will take alternative measures.

Article 8 (Changes to Policy)

This policy may be updated without prior notice.

Changes take effect when posted on this website.

Article 9 (Contact)

For inquiries, please contact:

CROMO Co., Ltd.
2-1-88 Suminoe, Suminoe-ku, Osaka 559-0023, Japan
Tel: +81-6-6686-0995
Email: support@cromobike.com